FAQs

1. Is it possible to cancel the order even after confirming it online?

Of course, before shipping, the customer is contacted by telephone by one of our operators who, in addition to confirming the order, also verifies the correctness of the data for shipping.

2. Does registration involve any contractual obligations?

Absolutely not!! subscribing to our newsletter does not involve any type of contractual obligation, your commitment involves only receiving by mail or e-mail our. offers or communications. Cancellation can be requested at any time by sending an email to: ecommprojectagency@gmail.com

3. Can an order also be placed from a foreign country?

Of course, just send an email to ecommprojectagency@gmail.com with the correct shipping address so you can request a shipping cost estimate.

4. How do you calculate delivery times?

In addition to availability, the time needed to manage the order must also be taken into account. Orders with the fastest delivery are those made with online payment (Credit Card and PayPal - and cash on delivery).
Different payment methods and delivery methods may change the shipping time. For example, for orders with delayed payment, such as bank transfers, the shipping date may vary by a few days, as these orders are processed upon receipt of payment confirmation.

5. How do you buy?

There are 3 simple ways to buy on Mistrerbarche.it:

  1. On-Line : just insert the product/s into the cart and after clicking on buy you will be asked to register if you are a new customer otherwise just insert your email and the password you entered when registering, after which you will be asked for the type of payment you prefer, going forward you will find the summary of your order, to confirm everything just click on "Confirm".
  2. By email : by sending an email to ecommprojectagency@gmail.com complete with billing and shipping information and finally specifying the payment method.
  3. By phone : call the toll-free number 081 1817 2270 to our operator will be at your disposal to complete the order after which you will be sent an order confirmation.

6. I forgot my password, what can I do?

No problem!! Under the login form you will find the link "Forgot your password?" just click and enter your e-mail, our system will send you a new password in real time.

7. Can I request delivery directly to the construction site?

You can request delivery throughout Italy, at the time of online purchase you can change the shipping address if different from that of the registration, after which you can indicate working hours and responsible for receiving the product in the comments section.

8. How can I be informed about delivery times?

At the time of shipment you will receive an email notification that will notify you of the shipment containing the code that you can use to monitor the shipment on the courier's website.